Shipping policy
Effective Date: Jan 5, 2026
Thank you for shopping with BRICK&BASIN LTD. This Shipping Policy explains how we process and deliver orders placed through our online store.
Business Information
BRICK&BASIN LTD
657 Stockport Road
Manchester
M12 4QA
United Kingdom
Email: brickandbasin@gmail.com
Telephone: 07873695008
1. Order Processing
- Orders are processed Monday to Friday, excluding public holidays.
- Orders are usually processed within 1–2 business days after payment has been received.
- During busy periods, processing times may be slightly longer.
Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
2. Shipping Destinations
We currently ship throughout the United Kingdom.
If you require delivery outside the UK, please contact us before placing your order to discuss availability and shipping costs.
3. Delivery Times
Estimated delivery times are:
- Standard UK Delivery: 2–5 business days after dispatch.
- Large or Heavy Items: 3–7 business days after dispatch.
Delivery times are estimates only and may vary due to courier delays, weather conditions, or other circumstances beyond our control.
4. Shipping Costs
Shipping charges are calculated at checkout based on the size, weight, and destination of your order.
Any applicable delivery charges will be clearly displayed before you complete your purchase.
5. Tracking Your Order
Where available, tracking information will be provided by email once your order has been dispatched.
If you have not received your tracking details, please contact us using the information below.
6. Delivery of Large Items
Some products, including larger bathroom fixtures or furniture, may be delivered by specialist courier.
For these deliveries:
- Someone may need to be available to receive the goods.
- Couriers may contact you to arrange a suitable delivery date.
- Delivery is normally made to the main entrance of the delivery address unless otherwise agreed.
7. Inspecting Your Delivery
Please inspect your order as soon as it arrives.
If your package or product appears damaged, please:
- Take photographs of the packaging and item.
- Notify us within 48 hours of delivery.
This helps us resolve the issue with the courier as quickly as possible.
8. Incorrect Address Information
Please ensure your shipping address is correct before completing your order.
We are not responsible for delays or additional costs caused by incorrect or incomplete delivery information provided by the customer.
9. Lost or Delayed Deliveries
If your order has not arrived within the expected delivery time, please contact us.
We will work with the courier to investigate and keep you informed throughout the process.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
BRICK&BASIN LTD
657 Stockport Road
Manchester
M12 4QA
United Kingdom
Email: brickandbasin@gmail.com
Telephone: 07873695008