Privacy policy

Effective Date: Jan 5, 2026

Privacy Policy

BRICK&BASIN LTD ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Shopify store and purchase our products.

1. Who We Are

Business Name: BRICK&BASIN LTD

Registered Address:
657 Stockport Road
Manchester
M12 4QA
United Kingdom

Email: brickandbasin@gmail.com

Phone: 07873695008

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

Full name
Billing and shipping address
Email address
Telephone number
Payment information (processed securely by our payment providers; we do not store your full payment card details)
Order history
IP address
Browser and device information
Website usage data collected through cookies and analytics technologies

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Deliver products to you
Process payments
Communicate regarding your orders
Respond to customer enquiries
Provide customer support
Improve our website and services
Detect and prevent fraud
Comply with legal and regulatory obligations
Send promotional emails where you have consented or where permitted by law

4. Legal Basis for Processing

Under UK GDPR, we process your personal information based on:

Performance of a contract (processing your orders)
Compliance with legal obligations
Our legitimate business interests
Your consent (where required, such as for marketing communications)

5. Sharing Your Information

We may share your information with trusted third parties including:

Shopify (our ecommerce platform)
Payment processors
Delivery and courier companies
IT service providers
Marketing platforms (if you subscribe)
Professional advisers
Government authorities where required by law

We only share information necessary to provide our services.

6. Payment Information

Payments are processed securely through Shopify Payments and/or other authorised payment providers. We do not store your complete debit or credit card information.

7. Cookies

Our website uses cookies and similar technologies to:

Keep your shopping cart active
Remember your preferences
Improve website functionality
Analyse website traffic
Measure marketing performance

You can manage cookies through your browser settings. Some cookies are essential for the website to function correctly.

8. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil your orders
Meet legal and tax obligations
Resolve disputes
Enforce our agreements

Order information may be retained for up to six years to comply with UK accounting and tax requirements.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is completely secure.