Refund policy

Effective Date: Jan 5, 2026

Thank you for shopping with BRICK&BASIN LTD. We value your business and want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled.

Business Information

BRICK&BASIN LTD

657 Stockport Road

Manchester

M12 4QA

United Kingdom

Email: brickandbasin@gmail.com

Telephone: 07873695008

1. 14-Day Return Policy

If you purchase products from our online store, you have the right to return most items within 14 days of receiving your order for a refund, in accordance with UK consumer law.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging with all accessories and instructions.
Be accompanied by proof of purchase or your order number.

2. How to Start a Return

To request a return, please contact us before sending your item back.

Email: brickandbasin@gmail.com

Phone: 07873695008

Please include:

Your order number.
Your name.
The reason for your return.
Photographs if the item is damaged, faulty, or incorrect.

We will provide you with return instructions.

3. Return Shipping

If you are returning an item because you have changed your mind, you are responsible for the return shipping costs.

If the item is faulty, damaged, or incorrect, we will arrange or reimburse reasonable return shipping costs.

4. Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery with photographs of the item and packaging.

Once reviewed, we will offer one of the following where appropriate:

A replacement.
A repair.
A full refund.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or card provider may require additional time to process the refund.

6. Exchanges

We are happy to exchange products that arrive damaged, faulty, or incorrect, subject to stock availability.

If you ordered the wrong item, please contact us and we will advise whether an exchange is possible.

7. Non-Returnable Items

The following items cannot usually be returned unless they are faulty or not as described:

Custom-made or personalised products.
Gift cards.
Clearance or final sale items (unless faulty).
Products that have been installed or used.
Sealed hygiene products that have been opened after delivery.

8. Order Cancellations

Orders may be cancelled before they are dispatched.

If your order has already been shipped, you may still return eligible items under this policy after delivery.

9. Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your card provider or bank, as processing times can vary.
If you still have not received your refund after several business days, please contact us.